Privacy Policy

Introduction

Luxigen is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and safeguard your personal data when you interact with our website and services.

Information We Collect

• Contact information: Name, email address, company name provided through our contact form or direct communication.
• Usage data: Pages visited, time spent, referral sources, and interaction patterns on our website.
• Technical data: IP address, browser type, device information, and operating system.
• Business information: Project details, requirements, and other information shared during consulting engagements.

How We Use Your Information

• To respond to your inquiries and provide requested services
• To improve our website, services, and user experience
• To send marketing communications (only with your explicit consent)
• To comply with legal obligations and regulatory requirements

Legal Basis for Processing

• Contract: Processing necessary for the performance of a contract or pre-contractual measures.
• Legitimate interest: Processing necessary for our legitimate business interests, such as improving our services.
• Consent: Processing based on your explicit consent, which you may withdraw at any time.
• Legal obligation: Processing necessary to comply with applicable laws and regulations.

Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist in operating our website and delivering our services, strictly under Data Processing Agreements (DPAs) that ensure GDPR compliance.

Data Retention

• Contact form submissions: Retained for 2 years from the date of inquiry.
• Client project data: Retained for 7 years in accordance with Luxembourg commercial law.
• Analytics data: Retained for 26 months.

Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Restrict the processing of your data
• Data portability: receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

We will respond to all valid requests within 30 days.

Cookies

We use essential cookies only to ensure the proper functioning of our website. We employ minimal analytics cookies to understand site usage. We do not use advertising or tracking cookies.

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, strict access controls, and regular security assessments.

Data Controller

Data Processors

• Plausible Analytics — Privacy-friendly web analytics (EU-hosted)
• Cloudflare — Hosting and CDN
• Cal.com — Appointment scheduling

Contact

For privacy-related inquiries or to exercise your rights, contact us at:

privacy@luxigen.cloud

Updates

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.